Experience

Liam Charnock – Senior Product Designer with 12 years’ experience shaping B2C and B2B products end to end, from discovery through to delivery.

Senior Product Designer

VIOOH (JCDecaux)

Nov 2024 – Present

Leading design for a 0-to-1 direct sales platform, partnering with senior PMs and Tech Leads to shape feature discovery and the product roadmap.
Working directly with clients and users across international markets to gather requirements and validate critical workflows.
Running discovery research in emerging markets ahead of delivery to surface bottlenecks and shape requirements early.
Championing AI ways of working, helping to shaping agentic workflows and experimenting with designers shipping directly to the codebase.

Senior Product Designer, B2C

Trustpilot

Jun 2022 – Nov 2024

Set the strategic design direction across the search and discovery consumer touch points across the app and core web experiences with the goal helping consumers find the business they need quickly.
Led the design and discovery for the Trustpilot Chrome Extension, from discovery through to launch.
Partnered with the design system lead to contribute to, manage and deliver a consistent design language across the Trustpilot experience.

Senior Product Designer

Revolut

Feb 2022 – Jun 2022

Worked with product managers to help shape the design roadmap for crypto and Web3 in order to help users makes sense of, learn about and use emerging features with confidence.
Led design for the launch of Revolut’s Crypto Cards spending feature.

Senior UX Designer

The Very Group

Jan 2020 – Feb 2022

Collaborated with product managers and tech leads to set the design vision for the Very Mobile app across the customer journey.
Led the design roadmap, shipping critical improvements to the payment and account experiences, whilst experimenting with more greenfield areas such as Conversational UI and Augmented Reality.

UX Designer

The Very Group

Apr 2014 – Jan 2020

Interpreted the personalisation strategy and roadmap in clear design requirements and running experiments to embed a personalised theme across all group websites and products.
Contributed regularly to the large-scale A/B testing program that helped shape the digital product teams web and mobile experience strategy.

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